Frequently asked questions

Last minutes request: You can call us from 1st of April until 31st of October at +30 6942 26 26 55 or at +30 6944 45 63 99 (seasonal). On the other hand, you can call off-season or last minutes’ request from 31st of October until 1st of April at +30 6942 26 26 55.

Heraklion airport, who can I find an Intercars partner? We are at Heraklion airport.Our parking desk area located 200 meters on foot just across from Heraklion airport arrivals. For your arrival, one of our partner will be waiting to collect you outside from your arrivals hall exit and holding an “Intercars” sign.

What should I do in case of accident?: It is recommended to contact our office directly in the event of required roadside assistance. In the event of an accident the renter must inform immediately the company and the nearest police station to obtain an accident report which eliminates the renter from any responsibility. Without this report the renter is responsible for the full amount of the repairs. In case of drunk driving, driving under the influence of drugs or driving on unauthorized roads, obvious acts of disregards to the vehicle, renter will be responsible for the full amount of charges.

Can i change my rental dates?: In case you want to change the rental dates, it is possible but it always depends on the availability of the cars (high season – high demand).

Which credit cards can I use to pay?: All the debit and credit cards are accepted, except from American express.

Do you block any money via credit card for guarantee?: Intercars car rental Crete doesn’t block any money via customers’ credit cards. We are not brokers.

Can I take the vehicle on the boat and go across the Cretan borders?: Ferrying the car to and from any island or mainland is not allowed.

What document do I need to carry on for hiring a car?: Upon the arrival, a full valid driving license, passport or ID card are essential to fill the form together.

If I have my credit cards’ coverage, do I have to buy Intercars extra insurance?: Full Insurance is including by default in all rates. Although, if you wish to avoid this insurance, note please that Intercars car rental Crete corporation will not deal with foreign policies or credit card companies in the event of damages to the hired vehicle. Renters will have to pay for damages on return of vehicle and Intercars car rental Crete corporation will issue them copies of all paperwork so they may make the claim themselves.